- Unit 1 Tourist Information
- Unit 2 Tour Itineraries
- Unit 3 Tour Booking
- Unit 4 Tour Commentaries
- Unit 5 Restaurants and Their Services
- Unit 6 Taking Customers' Orders
- Unit 7 Explaining Dishes
- Unit 8 During the meal
- Unit 9 HOTEL RESERVATIONS
- Unit 10 HOTEL CHECK-IN
- Unit 11 HOTEL CHECKOUT
- Unit 12 Handling Complaints
- Unit 2 Tour Itineraries
- Unit 3 Tour Booking
- Unit 4 Tour Commentaries
- Unit 5 Restaurants and Their Services
- Unit 6 Taking Customers' Orders
- Unit 7 Explaining Dishes
- Unit 8 During the meal
- Unit 9 HOTEL RESERVATIONS
- Unit 10 HOTEL CHECK-IN
- Unit 11 HOTEL CHECKOUT
- Unit 12 Handling Complaints
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